Comfort Suites Abilene

Last-minute decision to book this hotel when airline flight was cancelled due to weather. Everyone at hotel that we encountered was professional and friendly. The person serving the breakfast the following morning was a gem. She should give a class to ALL hotel employees in every hotel on how to be happy in your job, how to service customers to the highest level, how to engage with customers, etc. She was off the charts exceptional and obviously took great pride in maintaining the breakfast area with cleanliness, food quantity and quality. She went above and beyond - we were thoroughly impressed and she made it a great start to what ended up being a very stressful day. The beds were very comfy and the shower pressure was excellent - both biggies for us when we travel.

room was close to the front, I have trouble walking very far. room was big. bed was very comfortable. water was hot for shower. The breakfast hostess was very nice and helpful, friendly. And two of the housekeeping staff were very nice, the lady from Romania and Margaret, and the guy at the front desk.

The staff is always so friendly and welcoming, staying for a week they make it home! I stay fairly often, and there was a new maid from Moldovia that was helpful finding my room and I had a key issue and she assisted me with possessions while going to the front desk to resolve the issue. Easily resolved. The rooms are always very comfortable & clean elevators! Normally, your employee Isaac is there but he happened to be on vacation. Definite 5 Star Employee! Although, a manager lady was there, maybe Lori ? She was quite friendly and helpful getting me checked in. The maid was very kind and sweet, she is someone you would want to work at your hotel, guest love a warm friendly smile which she was a very happy person.

The breakfast attendant was amazing, so kind and helpful. The check-in process was so easy and efficient.

Front desk lady was extremely helpful. Clean rooms and the beds were comfortable. Cleaning staff were happy to accommodate any needs we had. Great location lots to do in this area shopping.